Field Descriptions (in Files and Search)

Field or Group of Fields	Description	Used for Tracing?
A
Additional Destination Address	Any other stations a forwarded bag will travel to on its way to the intended destination (e.g., any connections the bag will make).
Additional Tracing Station	If a bag or passenger has been diverted to a station not included in the original flight routing, you can add additional tracing stations in the Flight tab of a Delayed or On-Hand Bag File to promote tracing with files created at those stations.	Yes
Amenity Kit	A package provided to a passenger to cover their immediate needs, such as toiletries, comb or brush, rasor, toothbrush.
Automated Messages	Message Options Determines when the passenger receives an automated SMS or email related to changes in their file, determined by the company settings. Immediate Message: Proactive: When a file is created when the passenger is in transit, and the message asks the passenger to contact the Baggage service, for example. Can be used when a Forward message is received for a bag not loaded on the same flight as the passenger. Manual: Sends a message to the passenger when the file is created.
B
Bag Details Additional Bag Information	Tag Number: The number on the original bag tag, which identifies the baggage for a passenger. See also Bag Tag. Rush Tag Number: The new tag number to be used on the flight forwarding the bag. See also Rush Bag. Color, Type, Descriptive Elements, Brand: select from the drop-downs to describe the physical appearance of the bag as accurately as possible. Contents: Identifiable items included inside a bag. Category: Related to the contents of a bag. Use the categories in the drop-down list. Each category has a number next to it, 1, 2, or 3. A category with a higher value provides more matching points, so use the higher value categories where possible. Bag Details: Additional text for any further information about the bag. Example: Red ribbon on handle.	Yes
Bag Repaired	Select if the passenger's damaged bag is to be repaired. Part of Liability Information.
Bag Routing	The flight number and date on which the bag departed from the origin station.	Yes
Baggage Identifier	A unique baggage identification code, used to provide notification to the companies via the Unique ID Service from WorldTracer, and is specific to companies that have provided the passengers with a tag or labeling for their baggage. See also Baggage Identifier.
Brand	The manufacturer of the bag. Part of Bag Details. Tip: In a multi-bag file, enter bags that have a brand as the first bags in the file. Otherwise, WorldTracer associates the brands to the first bags when you save the file.	Yes
C
Category	Related to the contents of a bag. Use the categories in the drop-down list. Each category has a number next to it, 1, 2, or 3. A category with a higher value provides more matching points, so use the higher value categories where possible. See also Bag Contents Categories. Part of Bag Details.	Yes
Checked Bag	The conditions of the bags at check in, such as the total weight of the bags, the number of excess bags, the serial number of the passenger's excess baggage ticket, the descriptive gender of the contents, and if keys were collected by an agent. Include the total weight of the bags at check in.
Claim Currency / Claim Amount	The passenger's valuation of their damaged or missing bag or items.
Class of Service/Status	The class of travel, or airline passenger tier in the frequent flyer program. Depending on your company's configuration, WorldTracer may trigger an automated email or SMS to premium passengers, provided that you enter this field exactly as defined by your company.
Combination Lock	The combination code for a passenger's bag.
Contents	Identifiable items included inside a bag. Part of Bag Details.	Yes
Customs	Date and time when a bag was sent to customs for clearance.
D
Damage #1, #2	The location and type of damage to a bag. Use the drop-down lists to specify the damage.
Damage/Pilferage Information	For a Damaged Bag File, information to describe the responsibility for the damage of the bag. See also Fault Information.
Defined Prompt	In the More tab of a Delayed, Damaged, or On-Hand Bag File under Defined Prompt. It is only available when you update a file, not when you create it. It allows you to enter a short message related to the file, that you can send at a specific time in the future, to an Inbox or teletype address. For example, you may wish to send a message to your Station Inbox for an agent to contact a passenger tomorrow morning. You can also delay a message when sending from an Inbox. See Contact Other WorldTracer Stations.
Delivery Information / Instructions	Select using the drop-down list where the bag is to be delivered, or collected. When required add additional delivery instructions for the delivery company.
Descriptive Elements	The external appearance of a bag. Part of Bag Details.	Yes
Designated Locator	For companies that use an external system to generate an additional file reference. For example, a system used to process financial claims of lost and damaged bags. The reference generated by the external system.
Details on Bag	The address indicated on the exterior or interior of an On-Hand Bag.	Yes
E
Exact Family Name	Limits the search results to only the results that exactly match the leading characters of the Family Name entered. For example, a search for YOUN would return YOUN, YOUNG, and YOUNGBLOOD, but not BRYOUN. When set to No the search returns all files with a match in the family name. For example, a search for YOUN would return YOUN, YOUNG, and YOUNGBLOOD, and BRYOUN.
Excess Currency / Excess Amount	The additional value the passenger claims for the baggage and contents, when the value of the baggage and contents exceeds the airline limits of liability.
Excess Bag Number	The tag number printed on the passenger copy of the excess baggage ticket receipt, where the passenger has paid for an excess baggage allowance.
Expedite Destination	The final destination station of a forwarded bag.
F
Family Name / Given Name	The passenger's full name. You cannot enter a hyphenated name. For example, enter Jean-Pierre as JeanPierre.	Yes
Fault Information	Information to describe the reason for the mishandling of the bag. Reason for Loss. A code assigned to a bag file in WorldTracer, to indicate why the bag was mishandled. See IATA Reason for Loss Codes. Fault Station: The station where mishandling of a bag occurred. For example, the station where a connecting bag missed its connecting flight. Fault Airline: the airline responsible for mishandling a bag. Partner Code: The partner airline involved in the delay. The Coordinator can generate a report for files with a partner code as an additional filter. Examples: Fault Station Log, Fault Station Performance by File. Fault Terminal: the airport terminal where the mishandling occurred.
Fault Airline Fault Station Fault Terminal	See Fault Information above.
Frequent Flyer Number	A number to identify a passenger's membership of a frequent flyer program with an airline. It is included in the Passenger Reservation Details.	Yes
Further Information	Any additional information about a bag. Check your company's policies for specific uses of this field.
G
Given Name / Family Name	The passenger's full name. You cannot enter a hyphenated name. For example, enter Jean-Pierre as JeanPierre.	Yes
H
Handled Airline Copy	Sends a copy of the file to the airline you handle. Use the drop-down list to select the standard or full text options. The email and/or teletype address where to send the airline copy is defined for your station by the Coordinator, in Station > Advanced Options > Hard Copy Address.
I
Identify Baggage	Scan or enter a bag tag number or a PNR number. Where possible, WorldTracer identifies the bag or passenger from external systems, and allows you to transfer their details to the file you are creating. Note: When WorldTracer is integrated with SITA Bag Journey, you can enter a bag tag range of up to 10 consecutive bag tags. Example: XS123456-65 When WorldTracer is integrated with SITA DCS, you can enter only one tag number. WorldTracer retrieves all bag tags associated with the same passenger.
Identify Passenger
Insurance for Bag	Select if the passenger has private baggage insurance. Part of Liability Information.
Item Category	The standard of the replacement item provided to the passenger. Example, the type of replacement bag may depend on the passenger's class of travel.
K
Keys Collected	Set to Yes if the keys to the bag have been collected by an agent.
L
Liability Information	Report any known liability information for the delayed or damaged/pilfered bag. Insurance for Bag: Select if the passenger has private baggage insurance. Liability Tag: Select if the bag is tagged with a limited release/liability tag. Replacement Items: Select if the passenger's damaged bag is to be replaced. Bag Repaired: Select if the passenger's damaged bag is to be repaired.
Liability Tag	See Liability Information above.
License Plate	A unique 10-digit identifier for a bag, printed on and encoded in the bar code on bag tags to uniquely identify a bag. The License Plate Number (LPN) may also be present in the RFID chip in the bag tag, if so equipped. The LPN is made up of three components: 1-digit: (0 - Interline tag, 1 - Fallback sortation tag, 2 - Expedite tag, 3-9 carrier-defined use) 3-digit IATA numeric airline code, called the Baggage Tag Issuer Code (BTIC) 6-digit bag serial number The license plate is retained in a WorldTracer file if the bag tag number was entered in the license plate format. It is also converted by WorldTracer to an 8-digit alpha-numeric bag tag number.
M
Matching File	Details of files that have been matched with the Delayed Bag File and transferred to the file during the baggage repatriation workflow.
Match Window	Used to override the default window (number of days) set in the Matching screen of the Master Record. The number of days from the creation of a Delayed Bag File that WorldTracer searches for matches with a new On-Hand Bag File.
Message Area	Usually messages entered into a file automatically as a result of processing the file from the Station Inbox. You can also manually insert or update this information.
Missing Bags	The number of delayed bags for the passenger.
Missing Station / Missing Airline	The file reference station and airline codes. Use in the Search to list files created at another station and by another airline. Specify the Missing Station/Missing Airline in addition to Requesting Airline when the Missing Airline is not handled at the Requesting Station, or does not have a codeshare agreement with the logged in airline.
O
Original Routing	For a Forward Bag file, the bag's original flight number and date.
Origin Address	In a Forward Bag file, the station and airline where the bag originated.
P
Partner Code	The partner airline involved in the delay. The Coordinator can generate a report for files with a partner code as an additional filter. Examples: Fault Station Log, Fault Station Performance by File. Part of Fault Information.
Passenger Reservation Details	Details of the passenger's flight booking from the airline reservation system. These details can be automatically transferred to a file when WorldTracer is connected to a departure control system (DCS).	Yes
Passenger Routing	The flight number and date, and origin and destination of the passenger's flights.	Yes
Permanent Contact Information	The address where the passenger normally lives, when they are not traveling. The email and cell phone are used to send automated messages to a passenger, when this option is active for your company. Agents require contact details to keep the passenger informed about the status of their mishandled bag, and for the address to deliver a bag. See also Temporary Contact Information.	Yes
PNR Number	Passenger Name Record, the booking reference from the airline reservation system. See also Passenger Reservation Details.	Yes
Pooled Ticket Number	Group ticket number, for passengers traveling in a group booking.
Preferred Language	The language to be used for automated messages to the passenger. The languages available for automated email and SMS messages sent to the passenger are appended by (SMS/Email). To display only these languages in the drop-down list, enter ( in the field.
Q
Questionnaire Sent	The date when an airline questionnaire relating to a mishandled bag was provided to the passenger.
R
Reason for Loss	A code assigned to a bag file in WorldTracer, to indicate why the bag was mishandled. Part of Fault Information. See IATA Reason for Loss Codes.
Related File	The file reference of up to five associated WorldTracer files. It is normally entered automatically following a transaction that closes one file and opens another, but you can also enter it manually.
Remarks	Additional information about a bag, sometimes restricted to the Headquarters office. Can be useful if you have run out of space in the Bag Details field.
Replacement Bag Replacement Items	The type, size, condition, and number of replacement bags provided to a passenger who has reported a delayed bag or damaged bag. Use the drop-down lists to specify the items provided to the passenger. For a damaged bag, part of Liability Information.
Requesting Station / Requesting Airline	In the Search, your station code, and optional airline code if you want to filter by airline.
Rush Routing	In a Forward Bag file, the flight number, date, and destination of a rush bag's new flight or flights to travel from your station to be reunited with its passenger.
Rush Tag Number	The new tag number to be used on the flight forwarding the bag. Part of Bag Details. Tip: In a Forward Bag File, always enter both the rush tag and original tag numbers if you have them. In a multi-bag file, enter bags that have both tag numbers as the first bags in the file. Otherwise, WorldTracer associates the original tag numbers to the first bags when you save the file.	.
S
Search Address	For customers who subscribe to the smart search feature. Enter the start of an address or a place to search for and prefill a passenger address.
Send Results to Destination Address	Used in the Advanced Search to send the search results to an email, Station Inbox, or teletype address. The search results are not displayed on the screen.
Settlement Cost	The type of payment and amount offered to the passenger as compensation for the mishandled bag. Select the type and currency using the drop-down lists.
Station in Routing	Used in the Advanced Search to restrict the search to files that contain a specific station in the route. Enter the station code for any station you want to include in the search.
Storage Location	The place where a damaged or on-hand bag is being stored until it can be delivered to or collected by the passenger.
Supplementary Information	Additional information to assist the Baggage Service or Headquarters Office in processing a file. Check your company's policies for specific uses of this field.
T
Tag Number	The number on the original bag tag, which identifies the baggage for a passenger. Part of Bag Details. See also License Plate.	Yes
Temporary Contact Information	The address where the passenger is currently residing on a temporary basis, such as a hotel or holiday apartment. You must specify the date when the passenger is due to depart. A located mishandled bag can be delivered to a temporary address, provided that the passenger is still there. See also Permanent Contact Information.	Yes
Ticket Number	Part of Passenger Reservation Details. Can be retrieved automatically when WorldTracer is connected to the DCS, or entered manually from the passenger's ticket receipt or boarding pass. Not used for tracing.
Total Delivery Weight of Bags	Where multiple bags were checked in, indicate the weight of the bags that were retrieved by or delivered to the passenger. Example: two checked-in bags of 10kg and 15kg. Bag 1 (10kg) is lost, but the passenger received the bag of 15kg, enter 15kg in this field.
Total Loss / Bag Loss	Indicates whether a bag has been lost. Set to Yes and enter the number of lost bags. Include Total Loss is an option in some reports.
Total Weight of Bags	The weight of ALL bags checked in by the passenger – not just the bag that is delayed or damaged. This information is important when the airline compensates a passenger for lost or damaged bags based on weight. YY in this field indicates that the total weight of all bags is unknown. When WorldTracer is connected to SITA Bag Journey and the agent has used the Lookup feature when creating the file, this field is automatically populated, when the data is available.
Total Weight of Missing Bags	The weight of bags that are delayed. For example, a passenger checks in three bags with a total weight of 60 Kg. Two bags are delayed, with a weight of 40 Kg.
Type	The shape and function of a bag. Part of Bag Details.	Yes

A

Additional Destination Address

Any other stations a forwarded bag will travel to on its way to the intended destination (e.g., any connections the bag will make).

Additional Tracing Station

If a bag or passenger has been diverted to a station not included in the original flight routing, you can add additional tracing stations in the Flight tab of a Delayed or On-Hand Bag File to promote tracing with files created at those stations.

Yes

Amenity Kit

A package provided to a passenger to cover their immediate needs, such as toiletries, comb or brush, rasor, toothbrush.

Automated Messages

Message Options

Determines when the passenger receives an automated SMS or email related to changes in their file, determined by the company settings.

Immediate Message:

Proactive: When a file is created when the passenger is in transit, and the message asks the passenger to contact the Baggage service, for example. Can be used when a Forward message is received for a bag not loaded on the same flight as the passenger.

Manual: Sends a message to the passenger when the file is created.

B

Bag Details

Additional Bag Information

Tag Number: The number on the original bag tag, which identifies the baggage for a passenger. See also Bag Tag.
Rush Tag Number: The new tag number to be used on the flight forwarding the bag. See also Rush Bag.
Color, Type, Descriptive Elements, Brand: select from the drop-downs to describe the physical appearance of the bag as accurately as possible.
Contents: Identifiable items included inside a bag.
Category: Related to the contents of a bag. Use the categories in the drop-down list. Each category has a number next to it, 1, 2, or 3. A category with a higher value provides more matching points, so use the higher value categories where possible.
Bag Details: Additional text for any further information about the bag. Example: Red ribbon on handle.

Yes

Bag Repaired

Select if the passenger's damaged bag is to be repaired.

Part of Liability Information.

Bag Routing

The flight number and date on which the bag departed from the origin station.

Yes

Baggage Identifier

A unique baggage identification code, used to provide notification to the companies via the Unique ID Service from WorldTracer, and is specific to companies that have provided the passengers with a tag or labeling for their baggage.

Field Descriptions (in Files and Search)

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z